Conversations 1

About the Event:

In 2025, the digital marketplace has reached a turning point. Customers demand instant, personalised, and seamless interactions on the platforms they use every day, yet businesses struggle to scale these conversations meaningfully. With over 80% of consumers preferring to engage with brands via messaging, the pressure is on to move beyond slow, fragmented support channels and embrace a truly conversational approach.

The rise of Conversational AI and integrated digital ecosystems is fundamentally reshaping this landscape. This shift presents a powerful opportunity for brands to not only meet but exceed customer expectations, turning everyday interactions into drivers of loyalty and revenue. How can you harness this transformation to build a resilient, future-ready engagement strategy?

As Wati celebrates five years of innovation in this space, we invite you to Conversations 1, dedicated to mastering the new rules of customer engagement. This event is your definitive guide to the technologies and strategies defining the future. Learn how industry leaders are leveraging AI, unifying customer journeys across platforms like WhatsApp and Google, and integrating seamless payment solutions to deliver unparalleled business results.

Why Attend?

Gain Actionable Insights: Learn from leaders at Wati, Meta, Google, KPay Group on how to build a world-class conversational strategy that drives growth.
Witness Cutting-Edge Innovation: Experience the debut of next-generation Conversational AI tools designed to automate, personalise, and scale your customer interactions.
Discover Proven Strategies: Hear from leading brands and industry experts on how to overcome data silos and unify the customer journey from first click to final purchase.
Experience the Future, First-Hand: Don’t just learn about conversational strategy—live it. From the moment you register, you’ll engage with our exclusive event chatbot on WhatsApp, experiencing a seamless, interactive journey that brings the day’s lessons to life.
Network with Pioneers: Connect with peers, industry leaders, and innovators who are shaping the future of customer engagement and conversational commerce.

Speakers

Ken Yeung

Chief Executive Officer

Wati

Bianca Ho

Chief Operating Officer

Wati

Dylan Kwan

General Manager, Greater China Region

Wati

Alvita Szeto

Business Director , Greater China

Meta

York Liang

Director, Solution Centre

KPay Group

Dorothy Chau

Founder & CEO

Pretti5

Manci Man

Co-Owner & Managing Director

Century 21 Goodwin International

William Liu

Branding and Marketing Director

CMER & CKJ

Karen Wong

Deputy Editor

MARKETING-INTERACTIVE

AGENDA

Day(s)

Hour(s)

Minute(s)

Second(s)

13:30

REGISTRATION & REFRESHMENTS

Arrive and connect with your peers over refreshments before we begin an afternoon of learning and discovery.

13:55

WELCOME REMARKS

14:00

OPENING REMARKS

Speaker:

Bianca Ho

Chief Operating Officer

Wati

14:05

KEYNOTE: THE FUTURE OF ENGAGEMENT ON THE WORLD’S LARGEST MESSAGING PLATFORM

In this vital keynote, Meta’s Alvita Szeto will explore the evolving roadmap for the WhatsApp Business Platform. Discover the emerging trends and powerful new features that will enable enterprises to forge deeper, more valuable customer relationships at scale.

Speaker:

Alvita Szeto

Business Director , Greater China

Meta

14:20

KEYNOTE: A NEW PARADIGM IN CONVERSATIONAL AI

Wati CEO Ken Yeung will unveil a new vision for automated customer engagement. This session introduces AI Agent & Astra, a next-generation AI framework designed to solve the market’s biggest challenges: scaling hyper-personalised conversations, automating complex queries, and delivering intelligent, human-like interactions 24/7.

Speaker: