Caroline Gazeley

Senior Manager, Customer Journey

Singapore Airlines

Caroline has nearly two decades of experience in market research and strategy, and customer experience management. She is an international marketer with a solid background in leading multi-market product launches.

Before her role in Singapore Airlines, she was responsible for managing General Motor’s(GM) connected customer experience initiatives across Africa, Australasia, India, Japan, Korea, Middle East and Southeast Asia. Caroline drove and executed GM’s Global Connected Customer Experience program in the region to provide customers with the best overall service and experience in the industry, as well as market-leading connectivity and infotainment products and services.

Prior to joining GM, she held leadership positions at American Express, working in both the Singapore and London offices where she was responsible for creating and executing product line strategies and product lifecycle management across Asia Pacific and Europe respectively.