Why attend?

Customer Experience offers you the chance to come together with leading industry figures and peers to share insights and actionable strategies to prepare for the next wave of customer experience, retention and loyalty.


What you will gain from this conference:

  • What’s next in customer experience (CX)?
    Learn from leading brands and thought-leaders and gain valuable insights into retail, eCommerce, emerging technologies and more in the CX arena.
  • Power-packed agenda
    Get ready for our most intense customer experience-driven conference programme to date! There will be insightful presentations, thought-provoking panels and debates that spark discussions and the exchange of ideas. Be inspired and stay ahead of the curve with emerging trends and tried and tested solutions.
  • Exclusive face-to-face networking sessions
    Strengthen your network with high-profile attendees to explore new partnership opportunities, and interact with like-minded peers, sharing similar challenges and offering fresh ideas.  Seize this opportunity to network and develop lasting relationships with industry leaders.
  • Answers that you’ve been looking for
    Meet the exhibiting solution providers and consultants to gain new ideas and solve challenges, and return to your office with fresh perspectives and strategies to amplify the impact of your customer experience exploits!


If you fall into one of the following categories, this conference is definitely for you!

Chief Marketing Officer
Chief Customer Officer
Chief Experience Officer
Chief Commercial Officer
CEO / Managing Director

VPs / Directors / Managers of
Content Marketing
Customer Care
Customer Experience
Customer / Digital Engagement
Customer Journey
Customer Retention
Customer Success
Loyalty Marketing
User Experience / UX Design
Agencies / Consultants
Agency Principal
Agency Account Manager
Client Success Manager
UX Designer / Web Designer
PPC, SEM, and Content Strategist