{"id":950,"date":"2020-07-20T15:40:58","date_gmt":"2020-07-20T07:40:58","guid":{"rendered":"https:\/\/conferences.marketing-interactive.com\/digital-marketing-asia\/?page_id=950"},"modified":"2020-08-27T16:37:42","modified_gmt":"2020-08-27T08:37:42","slug":"faq","status":"publish","type":"page","link":"https:\/\/conferences.marketing-interactive.com\/digital-marketing-asia-ds\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"

[et_pb_section fb_built=”1″ _builder_version=”3.22.3″ locked=”off”][et_pb_row _builder_version=”3.25″][et_pb_column type=”4_4″ _builder_version=”3.25″ custom_padding=”|||” custom_padding__hover=”|||”][et_pb_text admin_label=”FAQ” _builder_version=”4.5.1″ text_font=”Montserrat||||||||” text_font_size=”18px” text_line_height=”1.6em” header_font=”||||||||” header_2_font=”|700|||||||” header_2_text_color=”#ed1c24″ header_2_font_size=”35px” header_2_line_height=”1.2em” header_2_font_size_tablet=”28px” header_2_font_size_phone=”” header_2_font_size_last_edited=”on|desktop”]<\/p>\n

Frequently Asked Questions (FAQ)<\/h2>\n

[\/et_pb_text][et_pb_toggle title=”When and where is this event held?” open_toggle_text_color=”#000000″ icon_color=”#ed1c24″ admin_label=”When and where is this event held?” _builder_version=”4.5.8″ title_text_color=”#000000″ title_font=”||||||||” title_font_size=”20″ body_font=”||||||||” body_text_color=”#000000″ body_font_size=”16″]<\/p>\n

Digital Marketing Asia conference will take place in November 2020. It is a fully virtual conference for you to attend from the comfort and safety of your home or office. All times and dates reflected in the website and brochures are in SGT (GMT+8).<\/p>\n

[\/et_pb_toggle][et_pb_toggle title=”Can participants download the videos?” open_toggle_text_color=”#000000″ icon_color=”#ed1c24″ admin_label=”Can participants download the videos?” _builder_version=”4.5.8″ title_text_color=”#000000″ title_font=”||||||||” title_font_size=”20″ body_font=”||||||||” body_text_color=”#000000″ body_font_size=”16″]<\/p>\n

No, however we will ensure that participants can log-in for a limited time post event and re-watch the sessions they are interested in.<\/p>\n

[\/et_pb_toggle][et_pb_toggle title=”If participants can have access to past recordings \u2013 how long AFTER the virtual conference and workshops can they still access the videos on the virtual conference platform?” open_toggle_text_color=”#000000″ icon_color=”#ed1c24″ admin_label=”If participants can have access to past recordings \u2013 how long AFTER the virtual conference and workshops can they still access the videos on the virtual conference platform?” _builder_version=”4.5.8″ title_text_color=”#000000″ title_font=”||||||||” title_font_size=”20″ body_font=”||||||||” body_text_color=”#000000″ body_font_size=”16″]<\/p>\n

We\u2019re looking at the industry standard of one month post conference. <\/p>\n

[\/et_pb_toggle][et_pb_toggle title=”If the original person who signed up cannot attend, can he\/she share his\/her user ID and login details for another colleague to dial in?” open_toggle_text_color=”#000000″ icon_color=”#ed1c24″ admin_label=”If the original person who signed up cannot attend, can he\/she share his\/her user ID and login details for another colleague to dial in?” _builder_version=”4.5.8″ title_text_color=”#000000″ title_font=”||||||||” title_font_size=”20″ body_font=”||||||||” body_text_color=”#000000″ body_font_size=”16″]<\/p>\n

Yes. You can let a friend\/colleague log in with your details, but note you will be automatically logged out if you try to log in from more than one device.<\/p>\n

[\/et_pb_toggle][et_pb_toggle title=”When will delegates receive their log in instructions?” open_toggle_text_color=”#000000″ icon_color=”#ed1c24″ admin_label=”When will delegates receive their log in instructions?” _builder_version=”4.5.8″ title_text_color=”#000000″ title_font=”||||||||” title_font_size=”20″ body_font=”||||||||” body_text_color=”#000000″ body_font_size=”16″]<\/p>\n

Details of the log in guideline will be sent to delegates approximately two weeks prior to the event date.<\/p>\n

[\/et_pb_toggle][et_pb_toggle title=”Will there be \u2018notes\u2019 or \u2018presentations\u2019 that participants can download? Or will it be sent to them?” open_toggle_text_color=”#000000″ icon_color=”#ed1c24″ admin_label=”Will there be \u2018notes\u2019 or \u2018presentations\u2019 that participants can download? Or will it be sent to them?” _builder_version=”4.5.8″ title_text_color=”#000000″ title_font=”||||||||” title_font_size=”20″ body_font=”||||||||” body_text_color=”#000000″ body_font_size=”16″]<\/p>\n

Yes, like all our conferences, approved speaker presentations will be made available to delegates post-event, upon completion of our feedback form.<\/p>\n

[\/et_pb_toggle][et_pb_toggle title=”Technically, is it possible for a single paid customer to log in from 2 or more devices to stream the virtual conference?” open_toggle_text_color=”#000000″ icon_color=”#ed1c24″ admin_label=”Technically, is it possible for a single paid customer to log in from 2 or more devices to stream the virtual conference?” _builder_version=”4.5.8″ title_text_color=”#000000″ title_font=”||||||||” title_font_size=”20″ body_font=”||||||||” body_text_color=”#000000″ body_font_size=”16″]<\/p>\n

No, the system will log you out automatically if it detects two logins from the same ID.<\/p>\n

[\/et_pb_toggle][et_pb_toggle title=”Can I cancel my conference registration? What is your refund policy?” open_toggle_text_color=”#000000″ icon_color=”#ed1c24″ admin_label=”Can I cancel my conference registration? What is your refund policy?” _builder_version=”4.5.8″ title_text_color=”#000000″ title_font=”||||||||” title_font_size=”20″ body_font=”||||||||” body_text_color=”#000000″ body_font_size=”16″]<\/p>\n

No cancellation is allowed upon registration. There will be no refund made for non-attendance; however, if you are unable to attend, you may assign your login details to another party. Note that our system will only accept one unique login per user at a time.<\/p>\n

[\/et_pb_toggle][et_pb_toggle title=”Can I cancel my conference registration? What is your refund policy?” open_toggle_text_color=”#000000″ icon_color=”#ed1c24″ admin_label=”Do I have to register for all 3 weeks?” _builder_version=”4.5.8″ title_text_color=”#000000″ title_font=”||||||||” title_font_size=”20″ body_font=”||||||||” body_text_color=”#000000″ body_font_size=”16″]No. Whilst highly recommended you attend all three themes, you will be able to choose your preferred theme week at the point of registration.[\/et_pb_toggle][et_pb_toggle title=”How can I network with other delegates and\/or speakers during the conference?” open_toggle_text_color=”#000000″ icon_color=”#ed1c24″ admin_label=”How can I network with other delegates and\/or speakers during the conference?” _builder_version=”4.5.8″ title_text_color=”#000000″ title_font=”||||||||” title_font_size=”20″ body_font=”||||||||” body_text_color=”#000000″ body_font_size=”16″]There will be a public chat function in the platform where you can interact with other delegate and\/or speakers. You can make use of this to network with the exhibitors at their respective virtual booths too.[\/et_pb_toggle][et_pb_toggle title=”Can I register for the workshops only?” open_toggle_text_color=”#000000″ icon_color=”#ed1c24″ admin_label=”Can I register for the workshops only?” _builder_version=”4.5.8″ title_text_color=”#000000″ title_font=”||||||||” title_font_size=”20″ body_font=”||||||||” body_text_color=”#000000″ body_font_size=”16″]No, you will need to register for the conference in order to attend the workshops.[\/et_pb_toggle][et_pb_toggle title=”Can I still tune in to the podcast if I do not have an account?” open_toggle_text_color=”#000000″ icon_color=”#ed1c24″ admin_label=”Can I still tune in to the podcast if I do not have an account?” _builder_version=”4.5.8″ title_text_color=”#000000″ title_font=”||||||||” title_font_size=”20″ body_font=”||||||||” body_text_color=”#000000″ body_font_size=”16″]Unfortunately, you will need to be registered to Spotify to access our podcast. But the good news is, Spotify registrations are free! NOTE : Can access via our website and social channels, WITHOUT Spotify account.[\/et_pb_toggle][et_pb_toggle title=”Can I share this link with my colleagues?” open_toggle_text_color=”#000000″ icon_color=”#ed1c24″ admin_label=”Can I share this link with my colleagues?” _builder_version=”4.5.8″ title_text_color=”#000000″ title_font=”||||||||” title_font_size=”20″ body_font=”||||||||” body_text_color=”#000000″ body_font_size=”16″]No, this is a unique link tagged to you only. Sharing it might log you out of the room.[\/et_pb_toggle][et_pb_toggle title=”Can I share this link with my colleagues?” open_toggle_text_color=”#000000″ icon_color=”#ed1c24″ admin_label=”What if I registered and miss the session? Will there be a recording to view after that?” _builder_version=”4.5.8″ title_text_color=”#000000″ title_font=”||||||||” title_font_size=”20″ body_font=”||||||||” body_text_color=”#000000″ body_font_size=”16″]All workshops will be recorded and will be available on-demand.[\/et_pb_toggle][et_pb_toggle title=”Can we download the recordings?” open_toggle_text_color=”#000000″ icon_color=”#ed1c24″ admin_label=”Can we download the recordings?” _builder_version=”4.5.8″ title_text_color=”#000000″ title_font=”||||||||” title_font_size=”20″ body_font=”||||||||” body_text_color=”#000000″ body_font_size=”16″]Recordings will be available for viewing only, no download is allowed.[\/et_pb_toggle][et_pb_toggle title=”Will I be able to receive the slides?” open_toggle_text_color=”#000000″ icon_color=”#ed1c24″ admin_label=”Will I be able to receive the slides?” _builder_version=”4.5.8″ title_text_color=”#000000″ title_font=”||||||||” title_font_size=”20″ body_font=”||||||||” body_text_color=”#000000″ body_font_size=”16″]You will be able to download the slides upon completion of feedback form at the end of each day. Please note that only slides approved by speakers will be downloadable.[\/et_pb_toggle][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"

Frequently Asked Questions (FAQ)Digital Marketing Asia conference will take place in November 2020. It is a fully virtual conference for you to attend from the comfort and safety of your home or office. 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