Theme 3, 17 Nov: Social commerce
Growing global appetite for the connected social ecosystem
For many global consumers, social platforms are the entry point for everything they do online – entertainment, news, communications, and of course, shopping. The rising power social channels have is insurmountable, and no one can afford to ignore it any longer. On 17 Nov, immerse yourself in topics up for discussion on overcoming high advertising costs with a direct-to-consumer strategy, maximising retail media ad spend, designing a virtual storefront that converts, leveraging the power of online communities, creating shoppable video content that converts, and many more!

If you fall under one of these roles, Day 3 is perfect for you.

Digital marketing executives who are looking at refreshing their digital commerce strategies for higher customer engagement, acquisition, and retention.

Social media leads who are responsible for creating engaging and interactive content of different formats on various social channels to drive online traffic and engagement.

Sales and marketing professionals who are responsible for designing campaigns to better connect with their target audience on socials.

Business owners and entrepreneurs who are looking to pivot their offline business online to scale their retail sales.
SPEAKERS

Dhruv Mehrotra
Head of Digital & Integrated Marketing Asia for Safety & Industrial Business Group
3M

Joshua Ooi
Partner, Business Director

Justin Halim
Head of APAC Digital Marketing

Michelle Yang
Marketing Director
Benjamin Barker

Koo Sok Hoon
Head of Marketing Communications
BMW Asia

Tin Pei Ling
Chief Executive of Business China & Member of Singapore Parliament

Chun Soon Kon
Associate Director
Carsome

Charlotte Teo
Brand Consultant & Life Coach

Pearlyn Yeo
Head of Content & Experience
Circles.Life

Delbert Ty
Chief Marketing Officer
Coffee Meets Bagel

Gilbert Chee
Head of Strategy
Innity

Nilesh Jadhav
Regional Director, Programmatic Supply
Innity

Andrew Lim
Managing Partner
Innity Hong Kong

Pablo Gomez
Head of Creative & Media Singapore and Regional Media Lead, APAC
Kantar

Sharon Tan
Head of Digital Commerce, SEA
Kellogg’s

Ajay Shankar
Regional E-commerce Director & General Manager
Lenovo

Jean Michoud
Head of Digital & Direct Distribution, Global Retail Markets Asia
Liberty Mutual Insurance

Joanna Kang
Founder
Loom & Stone

Novita Lam
Social Media Content Creator

Jonathan Eg
Founder & Chief Executive Officer

Lanyifan Rani
Marketing Director & Head of E-commerce
Qurio

Cecile Gasnault
Brand & E-commerce Director
Smile Markers

Prema Supramaniam
Head of Branding & Social Commerce
Agenda
17 November
0900 – 0915
Opening remarks

Rezwana Manjur
Editor-in-chief
MARKETING-INTERACTIVE
0915 – 0930
Social commerce at its core: Customers always come first
By 2025, social commerce is set to become a $1.2 trillion channel alone. This is no surprise since 75% of world’s population is on social media. Social commerce will be the cornerstone of all future digital commerce. However, at the end of the day, social networks and commerce are all about people and making connections. Hear how designing and delivering commerce with the target consumer today and tomorrow in mind is imperative for long-term business growth.
Speaker:

Tin Pei Ling
Chief Executive of Business China & Member of Singapore Parliament
0930 – 1000
Demystifying live commerce: The power of live to accelerate sales cycle and foster community
Live commerce sits on the bedrock of social commerce, leveraging the power of community and connection to create opportunities in daily social touchpoints. In this session, hear exclusive insights into the state of social commerce in Southeast Asia and the biggest opportunities brands can capture. Discuss popular myths about social commerce and the truth behind what it takes to become one of the most successful social commerce brands.
Moderator:

Joshua Ooi
Partner, Business Director
Panellist:

Prema Supramaniam
Head of Branding & Social Commerce
Velocity 678
The future of consumerism: Is direct-to-avatar the next direct-to-consumer?
As brands are building their direct-to-consumer (DTC) strategies, it would be wise to add a new layer, direct-to-avatar. With metaverse shaking the marketing world, having a digital avatar is expected to become common on social media platforms in the coming years. In this session, explore how the whole new virtual world can be maximised as the next global utility to drive online engagement.
Speaker:

Ajay Shankar
Regional E-commerce Director & General Manager
Lenovo
Morning break
TRACK I: ONLINE COMMUNITIES
TRACK II: SHOPPABLE MEDIA
TRACK I: ONLINE COMMUNITIES
The convergence of content and commerce: Making every moment shoppable
Speakers:

Gilbert Chee
Head of Strategy
Innity

Nilesh Jadhav
Regional Director, Programmatic Supply
Innity
TRACK II: SHOPPABLE MEDIA
Winning in social commerce: Content, influencers and experiences
Speaker:

Pablo Gomez
Head of Creative & Media Singapore and Regional Media Lead, APAC
Kantar
TRACK I: ONLINE COMMUNITIES
[PANEL]
Go where your customers are: Creating an interactive digital and social storefront that converts
No one likes a brand that is purely transactional. Brands are increasingly focusing on creating brand experiences and interactive digital moments that bring their products and services to life. With the advent of social media, there is a huge base of potential customers waiting to be tapped, and social storefronts provide a way for brands to turn casual followers into customers and drive conversions. In this session, learn how brands can scale their digital commerce game with a social component to drive real shopping intent and online revenue.
Moderator:

Joanna Kang
Founder
Loom & Stone
Panellists:

Chun Soon Kon
Associate Director
Carsome

Andrew Lim
Managing Partner
Innity Hong Kong
TRACK II: SHOPPABLE MEDIA
Accelerating into the future: Making digital and social your business
Digital, technology, first-party-data, social media are buzzwords that makes every marketer feel they need to care about them. But making it your business in driving long-term, sustainable, growth is harder than it looks. Malaysia’s Loob Holding, which owns Southeast Asia’s biggest bubble tea brand by stores, is on its way to being the largest tech-enabled beverage player in Southeast Asia. How are they paving their digital roadmap? In this session, learn how the abovementioned buzzwords can be used as an edge to level up your entire organisation’s product and consumer strategies.
Speaker:

Ng Yau Chuan
Chief Marketing & Digital Officer
Loob Holding
TRACK I: ONLINE COMMUNITIES
Unleash the power of your brand’s offering: Optimising opportunities for alternative revenue streams at your fingertips
The digital commerce space is a highly competitive one, where new businesses are going up against legendary giant marketplaces. How then can newcomers in this space get a piece of the pie? This session explores how brands can augment their existing offerings by identifying new ways to bring value and alternative revenue into their organisation.
Speaker:

Sharon Tan
Head of Digital Commerce, SEA
Kellogg’s
TRACK II: SHOPPABLE MEDIA
Customer acquisition is no longer in jeopardy: Overcoming skyrocketing advertising costs with a robust DTC plan
Despite retail business doors have reopened, there is no sign that digital commerce is slowing down. Many are vying the same consumer group, and with lower barriers to entry into the online space, competition is stiffer than ever. In this session, learn how to overcome high advertising costs with well-integrated DTC strategy to help attract and retain customers for the long-term.
Speaker:

Jean Michoud
Head of Digital & Direct Distribution, Global Retail Markets Asia
Liberty Mutual Insurance
Lunch
TRACK I: ONLINE COMMUNITIES
Foster brand loyalty with virtual communities: Driving customer lifetime value
Speaker:

Michelle Yang
Marketing Director
Benjamin Barker
TRACK II: SHOPPABLE MEDIA
Retain consumers’ interest beyond ads: Converting interest into positive behaviour for brands
Speaker:

Pearlyn Yeo
Head of Content & Experience
Circles.Life
TRACK I: ONLINE COMMUNITIES
Going phygital: Building an online showroom to keep the business running
Speaker:

Koo Sok Hoon
Head of Marketing Communications
BMW Asia
TRACK II: SHOPPABLE MEDIA
Southeast Asia’s digital consumers: A new stage of evolution
In this year’s SYNC Southeast Asia report, we see consumers pushing ahead, seeking integrated shopping experiences across their journey from discovery to post-purchase. They are experimenting with different brands and alternative ways of doing commerce, seeking more value while yearning for more engagement. This stage of evolution has also seen them forge ahead with the adoption of future technologies. In this session, learn the latest insights on how brands and businesses can prepare to meet these evolving expectations.
Speaker:

Justin Halim
Head of APAC Digital Marketing
Bain & Company
1445 – 1515
TRACK I: ONLINE COMMUNITIES
Learnings for leaner times: Growing direct-to-consumer (DTC) on a shoestring
The impending recession that is looming the global economy has resulted in businesses having to cut back on their marketing spend. However, despite strong restrictions on paid marketing and the budgetary constraints of a young company, Smile Makers has fuelled a 50% YoY growth on its DTC business for the past 3 years? In this session, hear best practices on user experience optimisation, organic marketing, and bridging third part retail and DTC.
Speaker:

Cecile Gasnault
Brand & E-commerce Director
Smile Markers
TRACK II: SHOPPABLE MEDIA
From e-commerce to d-commerce: B2B digital growth with integrated marketing
Speaker:

Dhruv Mehrotra
Head of Digital & Integrated Marketing Asia for Safety & Industrial Business Group
3M
1515 – 1545
TRACK I: ONLINE COMMUNITIES
[PANEL]
Making influencers a cornerstone: Collaborating with the right influencer to reach target consumers instantly
More brands implementing influencer marketing as part of their social commerce strategy to grow their social media audiences and deliver authenticity. Between 2019 and 2021, influencer marketing grew from $6.5 billion to $13.8 billion – and the number will only climb higher with increasing demand for content creators. In this session, learn how to position your influencer marketing in order to provide maximum visibility to your brand and products, while serving as a natural route to your virtual storefront.
Moderator:

Charlotte Teo
Brand Consultant & Life Coach
Panellists:

Delbert Ty
Chief Marketing Officer
Coffee Meets Bagel

Jonathan Eg
Founder & Chief Executive Officer

Novita Lam
Social Media Content Creator
TRACK II: SHOPPABLE MEDIA
Drive in-app shopping: Creating killer social ad creatives that captivates and converts without breaking the bank
Social ads are here to stay, and brands could no longer sit idly without getting on social accounts, especially that’s where you consumers are at. With its organic reach potential, it is crystal clear that it is the premier social network to activate influencers, and generate awareness about a brand’s products and services. This session deep dives into how creatives on Facebook and Instagram can drive seamless in-app shopping without customers ever leaving the page.
Speaker:

Lanyifan Rani
Marketing Director & Head of E-commerce
Qurio
1545
Closing remarks and afternoon refreshments
We want you!
If your organisation provides services or solutions in the following area, you will be perfect for this theme:
- Social analytics
- E-commerce marketing
- E-commerce solutions
- E-commerce web design and development solutions
- Online marketing
- Affiliate marketing
- PPC solutions
- Search engine marketing
- And many more!
Get in touch with us at partnerships@marketing-interactive.com to find out more.
