Theme 3, 17 Nov: Social commerce

Growing global appetite for the connected social ecosystem

For many global consumers, social platforms are the entry point for everything they do online – entertainment, news, communications, and of course, shopping. The rising power social channels have is insurmountable, and no one can afford to ignore it any longer. On 17 Nov, immerse yourself in topics up for discussion on overcoming high advertising costs with a direct-to-consumer strategy, maximising retail media ad spend, designing a virtual storefront that converts, leveraging the power of online communities, creating shoppable video content that converts, and many more!

If you fall under one of these roles, Day 3 is perfect for you.

Digital marketing executives who are looking at refreshing their digital commerce strategies for higher customer engagement, acquisition, and retention.

Social media leads who are responsible for creating engaging and interactive content of different formats on various social channels to drive online traffic and engagement.

Sales and marketing professionals who are responsible for designing campaigns to better connect with their target audience on socials.

Business owners and entrepreneurs who are looking to pivot their offline business online to scale their retail sales.

SPEAKERS

Dhruv Mehrotra

Dhruv Mehrotra

Head of Digital & Integrated Marketing Asia for Safety & Industrial Business Group

3M

Joshua Ooi

Joshua Ooi

Partner, Business Director

Aiken Digital
Justin Halim

Justin Halim

Head of APAC Digital Marketing

Bain & Company
Michelle Yang

Michelle Yang

Marketing Director

Benjamin Barker

Koo Sok Hoon

Koo Sok Hoon

Head of Marketing Communications

BMW Asia

Tin Pei Ling

Tin Pei Ling

Chief Executive of Business China & Member of Singapore Parliament

Chun Soon Kon

Chun Soon Kon

Associate Director

Carsome

Charlotte Teo

Charlotte Teo

Brand Consultant & Life Coach

Pearlyn Yeo

Pearlyn Yeo

Head of Content & Experience

Circles.Life

Delbert Ty

Delbert Ty

Chief Marketing Officer

Coffee Meets Bagel

Gilbert Chee

Gilbert Chee

Head of Strategy

Innity

Nilesh Jadhav

Nilesh Jadhav

Regional Director, Programmatic Supply

Innity

Andrew Lim

Andrew Lim

Managing Partner

Innity Hong Kong

Pablo Gomez

Pablo Gomez

Head of Creative & Media Singapore and Regional Media Lead, APAC

Kantar

Sharon Tan

Sharon Tan

Head of Digital Commerce, SEA

Kellogg’s

Ajay Shankar

Ajay Shankar

Regional E-commerce Director & General Manager

Lenovo

Jean Michoud

Jean Michoud

Head of Digital & Direct Distribution, Global Retail Markets Asia

Liberty Mutual Insurance

Joanna Kang

Joanna Kang

Founder

Loom & Stone

Novita Lam

Novita Lam

Social Media Content Creator

Jonathan Eg

Jonathan Eg

Founder & Chief Executive Officer

Partipost
Lanyifan Rani

Lanyifan Rani

Marketing Director & Head of E-commerce

Qurio

Cecile Gasnault

Cecile Gasnault

Brand & E-commerce Director

Smile Markers

Prema Supramaniam

Prema Supramaniam

Head of Branding & Social Commerce

Velocity678

Agenda 

17 November

0900 – 0915

Opening remarks

Rezwana Manjur

Rezwana Manjur

Editor-in-chief

MARKETING-INTERACTIVE

0915 – 0930

Social commerce at its core: Customers always come first

By 2025, social commerce is set to become a $1.2 trillion channel alone. This is no surprise since 75% of world’s population is on social media. Social commerce will be the cornerstone of all future digital commerce. However, at the end of the day, social networks and commerce are all about people and making connections. Hear how designing and delivering commerce with the target consumer today and tomorrow in mind is imperative for long-term business growth. 

Speaker:

Tin Pei Ling

Tin Pei Ling

Chief Executive of Business China & Member of Singapore Parliament

0930 – 1000

Demystifying live commerce: The power of live to accelerate sales cycle and foster community

Live commerce sits on the bedrock of social commerce, leveraging the power of community and connection to create opportunities in daily social touchpoints. In this session, hear exclusive insights into the state of social commerce in Southeast Asia and the biggest opportunities brands can capture. Discuss popular myths about social commerce and the truth behind what it takes to become one of the most successful social commerce brands.

Moderator:

Joshua Ooi

Joshua Ooi

Partner, Business Director

Aiken Digital

Panellist:

Prema Supramaniam

Prema Supramaniam

Head of Branding & Social Commerce

Velocity 678

1000 – 1030
The future of consumerism: Is direct-to-avatar the next direct-to-consumer? 

As brands are building their direct-to-consumer (DTC) strategies, it would be wise to add a new layer, direct-to-avatar. With metaverse shaking the marketing world, having a digital avatar is expected to become common on social media platforms in the coming years. In this session, explore how the whole new virtual world can be maximised as the next global utility to drive online engagement.

Speaker:

Ajay Shankar

Ajay Shankar

Regional E-commerce Director & General Manager

Lenovo

1030 – 1115

Morning break 

TRACK I: ONLINE COMMUNITIES

TRACK II: SHOPPABLE MEDIA

1115 – 1145

TRACK I: ONLINE COMMUNITIES

The convergence of content and commerce: Making every moment shoppable
Shoppable content has the ability to reduce a user’s purchase journey, taking them straight from awareness to purchase. Brands who are looking to shorten and streamline their customers’ buying journey need to relook their content strategies. In this session, learn best practices on how to get users to go from discovery to purchase, and turn content into conversions more seamlessly in an instantaneous and engaging experience.

Speakers:

Gilbert Chee

Gilbert Chee

Head of Strategy

Innity

Nilesh Jadhav

Nilesh Jadhav

Regional Director, Programmatic Supply

Innity

TRACK II: SHOPPABLE MEDIA

Winning in social commerce: Content, influencers and experiences
What are the key winning ingredients to future proof social commerce strategy? Content and context is king as media spend shifts rapidly across digital channels. Tailoring digital content to its environment is vital for campaign success. Celebrities form a key part of advertising culture in Asia, but how do they impact brand affinity and consideration? Uncover the true influence of influencers impacting your brand. Learn how to create a smart omnichannel approach to give shoppers what they want by transforming the social commerce experience.

Speaker:

Pablo Gomez

Pablo Gomez

Head of Creative & Media Singapore and Regional Media Lead, APAC

Kantar

1145 – 1215

TRACK I: ONLINE COMMUNITIES

[PANEL]

Go where your customers are: Creating an interactive digital and social storefront that converts  

No one likes a brand that is purely transactional. Brands are increasingly focusing on creating brand experiences and interactive digital moments that bring their products and services to life. With the advent of social media, there is a huge base of potential customers waiting to be tapped, and social storefronts provide a way for brands to turn casual followers into customers and drive conversions. In this session, learn how brands can scale their digital commerce game with a social component to drive real shopping intent and online revenue.

Moderator:

Joanna Kang

Joanna Kang

Founder

Loom & Stone

Panellists:

Chun Soon Kon

Chun Soon Kon

Associate Director

Carsome

Andrew Lim

Andrew Lim

Managing Partner

Innity Hong Kong

TRACK II: SHOPPABLE MEDIA

Accelerating into the future: Making digital and social your business

Digital, technology, first-party-data, social media are buzzwords that makes every marketer feel they need to care about them. But making it your business in driving long-term, sustainable, growth is harder than it looks. Malaysia’s Loob Holding, which owns Southeast Asia’s biggest bubble tea brand by stores, is on its way to being the largest tech-enabled beverage player in Southeast Asia. How are they paving their digital roadmap? In this session, learn how the abovementioned buzzwords can be used as an edge to level up your entire organisation’s product and consumer strategies.  

Speaker:

Ng Yau Chuan

Ng Yau Chuan

Chief Marketing & Digital Officer

Loob Holding

1215 – 1245

TRACK I: ONLINE COMMUNITIES

Unleash the power of your brand’s offering: Optimising opportunities for alternative revenue streams at your fingertips 

The digital commerce space is a highly competitive one, where new businesses are going up against legendary giant marketplaces. How then can newcomers in this space get a piece of the pie? This session explores how brands can augment their existing offerings by identifying new ways to bring value and alternative revenue into their organisation.

Speaker:

Sharon Tan

Sharon Tan

Head of Digital Commerce, SEA

Kellogg’s

TRACK II: SHOPPABLE MEDIA

Customer acquisition is no longer in jeopardy: Overcoming skyrocketing advertising costs with a robust DTC plan

Despite retail business doors have reopened, there is no sign that digital commerce is slowing down. Many are vying the same consumer group, and with lower barriers to entry into the online space, competition is stiffer than ever. In this session, learn how to overcome high advertising costs with well-integrated DTC strategy to help attract and retain customers for the long-term. 

Speaker:

Jean Michoud

Jean Michoud

Head of Digital & Direct Distribution, Global Retail Markets Asia

Liberty Mutual Insurance

1245 – 1345

Lunch

1345 – 1415

TRACK I: ONLINE COMMUNITIES

Foster brand loyalty with virtual communities: Driving customer lifetime value
Online engagement is everything in the world of Web 3.0, and with the rapid evolution of traditional community, brands have to adapt to an ever-changing relationship with their consumers. How can brands optimise the creation of online brand communities to drive customer lifetime value? In this session, gain practical insights on how BBRC appeals to brand’s target markets and bridge Web 3.0 with IRL (in real life) events and merchandise with phygital fashion.

Speaker:

Michelle Yang

Michelle Yang

Marketing Director

Benjamin Barker

TRACK II: SHOPPABLE MEDIA

Retain consumers’ interest beyond ads: Converting interest into positive behaviour for brands
It is more expensive to sell to a new customer than it is to sell to an existing customer. This is true for many businesses, especially in today’s crowded marketplace. When was the last time you made an effort to re-engage customers to get them to come back for more? In this session, learn how to develop customer retention strategies to provide and extract more value from brands’ existing customer base to ensure customers you worked hard to acquire stay with the brand.

Speaker:

Pearlyn Yeo

Pearlyn Yeo

Head of Content & Experience

Circles.Life

1415 – 1445

TRACK I: ONLINE COMMUNITIES

Going phygital: Building an online showroom to keep the business running
During the height of Covid-19, businesses around the world struggled to keep their doors open due to government restrictions and general concern of being out and about. For BMW in Singapore, this was no different. In this session, learn how BMW propelled into the digital space to meet the needs of their customer in Singapore, and best practices on how they still managed to deliver top sales and search performance during this challenging period.

Speaker:

Koo Sok Hoon

Koo Sok Hoon

Head of Marketing Communications

BMW Asia

TRACK II: SHOPPABLE MEDIA

Southeast Asia’s digital consumers: A new stage of evolution

In this year’s SYNC Southeast Asia report, we see consumers pushing ahead, seeking integrated shopping experiences across their journey from discovery to post-purchase. They are experimenting with different brands and alternative ways of doing commerce, seeking more value while yearning for more engagement. This stage of evolution has also seen them forge ahead with the adoption of future technologies. In this session, learn the latest insights on how brands and businesses can prepare to meet these evolving expectations. 

Speaker:

Justin Halim

Justin Halim

Head of APAC Digital Marketing

Bain & Company

1445 – 1515

TRACK I: ONLINE COMMUNITIES

Learnings for leaner times: Growing direct-to-consumer (DTC) on a shoestring

The impending recession that is looming the global economy has resulted in businesses having to cut back on their marketing spend. However, despite strong restrictions on paid marketing and the budgetary constraints of a young company, Smile Makers has fuelled a 50% YoY growth on its DTC business for the past 3 years? In this session, hear best practices on user experience optimisation, organic marketing, and bridging third part retail and DTC.

Speaker:

Cecile Gasnault

Cecile Gasnault

Brand & E-commerce Director

Smile Markers

TRACK II: SHOPPABLE MEDIA

From e-commerce to d-commerce: B2B digital growth with integrated marketing
It is every marketer’s goal – to expand customer reach and optimise cost to drive higher revenue for the business. But how do you start if you are in the B2B business? What does the future hold for B2B businesses in the digital commerce space. In this session, identify the correct e-commerce model aligned to your go to market model. Learn how to avoid channel conflict to reap more revenue for the business.

Speaker:

Dhruv Mehrotra

Dhruv Mehrotra

Head of Digital & Integrated Marketing Asia for Safety & Industrial Business Group

3M

1515 – 1545

TRACK I: ONLINE COMMUNITIES

[PANEL]

Making influencers a cornerstone: Collaborating with the right influencer to reach target consumers instantly 

More brands implementing influencer marketing as part of their social commerce strategy to grow their social media audiences and deliver authenticity. Between 2019 and 2021, influencer marketing grew from $6.5 billion to $13.8 billion – and the number will only climb higher with increasing demand for content creators. In this session, learn how to position your influencer marketing in order to provide maximum visibility to your brand and products, while serving as a natural route to your virtual storefront.

Moderator:

Charlotte Teo

Charlotte Teo

Brand Consultant & Life Coach

Panellists:

Delbert Ty

Delbert Ty

Chief Marketing Officer

Coffee Meets Bagel

Jonathan Eg

Jonathan Eg

Founder & Chief Executive Officer

Partipost
Novita Lam

Novita Lam

Social Media Content Creator

TRACK II: SHOPPABLE MEDIA

Drive in-app shopping: Creating killer social ad creatives that captivates and converts without breaking the bank 

Social ads are here to stay, and brands could no longer sit idly without getting on social accounts, especially that’s where you consumers are at. With its organic reach potential, it is crystal clear that it is the premier social network to activate influencers, and generate awareness about a brand’s products and services. This session deep dives into how creatives on Facebook and Instagram can drive seamless in-app shopping without customers ever leaving the page. 

Speaker:

Lanyifan Rani

Lanyifan Rani

Marketing Director & Head of E-commerce

Qurio

1545

Closing remarks and afternoon refreshments

We want you!

If your organisation provides services or solutions in the following area, you will be perfect for this theme:

 

  • Social analytics
  • E-commerce marketing
  • E-commerce solutions
  • E-commerce web design and development solutions
  • Online marketing
  • Affiliate marketing
  • PPC solutions
  • Search engine marketing
  • And many more!

Get in touch with us at partnerships@marketing-interactive.com to find out more.