{"id":28268,"date":"2025-07-04T12:05:53","date_gmt":"2025-07-04T12:05:53","guid":{"rendered":"https:\/\/conferences.marketing-interactive.com\/digital-marketing-my\/?p=28268"},"modified":"2025-08-11T16:09:15","modified_gmt":"2025-08-11T08:09:15","slug":"sreeratha-govindasamy","status":"publish","type":"post","link":"https:\/\/conferences.marketing-interactive.com\/digital-marketing-my\/sreeratha-govindasamy\/","title":{"rendered":"Sreeratha Govindasamy"},"content":{"rendered":"

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2025 Speaker’s Profile<\/strong><\/h2>\n

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Sreeratha Govindasamy<\/h3>\n

Head of Customer Care<\/h4>\n

Philip Morris Malaysia<\/h5>\n

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Sreeratha (Sree) Govindasamy\u202fis a dynamic and results-driven leader with over 20 years of experience spanning telecommunications, insurance, consumer banking, and FMCG. Renowned for her strategic acumen in\u202fcustomer retention\u202fand\u202fdata-driven marketing, Govindasamy has consistently delivered impactful outcomes by aligning business goals with customer-centric strategies. Her deep expertise in\u202fcustomer lifetime value (CLV) management\u202fand\u202fcustomer experience transformation\u202fhas enabled organisations to build lasting relationships and drive sustainable growth.<\/p>\n

Govindasamy\u00a0has led large-scale, cross-functional transformation programs that integrate\u202fautomation, robotic process automation (RPA), and artificial intelligence (AI)\u202fto enhance operational efficiency and personalise customer engagement. Her approach is rooted in embedding the\u202fvoice of the customer\u202finto every layer of the organisation, ensuring that data and insights translate into meaningful action.<\/p>\n

Beyond her corporate achievements, Govindasamy is a passionate advocate for continuous learning and development. She actively mentors women across the globe, helping them navigate career challenges and unlock their potential. Her philosophy of\u202f\u201clearn, unlearn, and relearn\u201d\u202freflects her commitment to staying ahead in a rapidly evolving digital landscape.<\/p>\n

Govindasamy\u2019s unique blend of strategic vision, technological fluency, and human-centred leadership makes her a sought-after speaker and thought leader in the fields of customer experience, digital transformation, and inclusive leadership.<\/p>\n

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2025 Speakers<\/h5>\n

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MARKETING-INTERACTIVE<\/strong><\/p>\n

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MARKETING-INTERACTIVE<\/strong><\/p>\n

[\/et_pb_team_member][\/et_pb_column][et_pb_column type=”1_4″ module_class=”members-grid” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"

2025 Speaker’s ProfileSreeratha Govindasamy Head of Customer Care Philip Morris MalaysiaSreeratha (Sree) Govindasamy\u202fis a dynamic and results-driven leader with over 20 years of experience spanning telecommunications, insurance, consumer banking, and FMCG. Renowned for her strategic acumen in\u202fcustomer retention\u202fand\u202fdata-driven marketing, Govindasamy has consistently delivered impactful outcomes by aligning business goals with customer-centric strategies. Her deep expertise […]<\/p>\n","protected":false},"author":40,"featured_media":28271,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"categories":[4],"tags":[],"class_list":["post-28268","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-2025-speakers"],"yoast_head":"\n2025 Speakers - Sreeratha Govindasamy<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/conferences.marketing-interactive.com\/digital-marketing-my\/sreeratha-govindasamy\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"2025 Speakers - Sreeratha Govindasamy\" \/>\n<meta property=\"og:description\" content=\"2025 Speaker's ProfileSreeratha Govindasamy Head of Customer Care Philip Morris MalaysiaSreeratha (Sree) Govindasamy\u202fis a dynamic and results-driven leader with over 20 years of experience spanning telecommunications, insurance, consumer banking, and FMCG. Renowned for her strategic acumen in\u202fcustomer retention\u202fand\u202fdata-driven marketing, Govindasamy has consistently delivered impactful outcomes by aligning business goals with customer-centric strategies. 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