Erville D. Magtubo

VP & Head – Customer Care Group

Manila Electric Company (MERALCO)

Erville Magtubo is vice president and head of customer care group at Meralco, the Philippines’ largest electric distribution utility. He leads the teams responsible for delivering integrated customer experiences across voice, digital, and self-service channels—serving over 8 million customers within Meralco’s franchise area.

With nearly three decades of experience spanning IT integration, contact centre operations, and digital transformation, Erville is recognised for driving large-scale change through technology and process innovation. He’s passionate about leveraging digital solutions and AI to create seamless, human-centred customer journeys, and believes that meaningful transformation starts with understanding people and empowering teams.