{"id":27039,"date":"2024-08-28T15:59:11","date_gmt":"2024-08-28T07:59:11","guid":{"rendered":"https:\/\/conferences.marketing-interactive.com\/digital-marketing-ph\/?p=27039"},"modified":"2024-08-28T16:00:29","modified_gmt":"2024-08-28T08:00:29","slug":"shivanu-shukla","status":"publish","type":"post","link":"https:\/\/conferences.marketing-interactive.com\/digital-marketing-ph\/shivanu-shukla\/","title":{"rendered":"Shivanu Shukla"},"content":{"rendered":"

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2024 Speaker’s Profile<\/strong><\/h2>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_3,2_3″ use_custom_gutter=”on” gutter_width=”1″ _builder_version=”4.9.2″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” custom_padding=”||||false|false” custom_css_main_element=” align-items: center;”][et_pb_column type=”1_3″ _builder_version=”3.0.47″ custom_padding=”|||” custom_padding__hover=”|||”][et_pb_image src=”https:\/\/conferences.marketing-interactive.com\/digital-marketing-ph\/wp-content\/uploads\/sites\/51\/2024\/08\/Shivanu-Shukla-im.jpg” alt=”Axiata_Fernie Jasmine” title_text=”Shivanu Shukla-im” _builder_version=”4.9.2″ hover_enabled=”0″ sticky_enabled=”0″][\/et_pb_image][\/et_pb_column][et_pb_column type=”2_3″ _builder_version=”3.0.47″ custom_padding=”|||” custom_padding__hover=”|||”][et_pb_text admin_label=”Text” _builder_version=”4.9.2″ z_index_tablet=”500″]<\/p>\n

Shivanu Shukla<\/h3>\n

Principal Advisor, CX Practice<\/h4>\n

Twimbit<\/h5>\n

[\/et_pb_text][et_pb_text disabled_on=”off|off|off” admin_label=”Text” _builder_version=”4.9.2″ z_index_tablet=”500″]<\/p>\n

With nearly two decades of industry experience, Shivanu Shukla is a leading analyst and consultant in the ICT sector, specialising in Contact Center and Business Process Outsourcing (BPO), customer engagement technologies, customer journey benchmarking, and unified communications and collaboration tools. As the principal advisor at Twimbit, he drives CX research and advisory, journey benchmarking, technology insights, and go-to-market initiatives for leading enterprises.<\/p>\n

Formerly serving as associate director at Frost & Sullivan, Shukla led a business unit across the Asia Pacific, overseeing sales, research, and consulting teams. He is also the founder of a SaaS-based education and training platform \u2013 Teamie.<\/p>\n

Shukla\u2019s expertise spans over 18 years in sales and consulting within the ICT domain, assisting organisations with their ICT strategy and go-to-market plans. He is a sought-after keynote speaker, quoted in major media outlets like CNBC, BBC, Channel News Asia, and the New York Times for his insights into enterprise communications and collaboration, customer experience, education technology, and ICT trends.<\/p>\n

Shivanu holds a bachelor’s degree in electrical engineering with honors and a minor in technopreneurship from the National University of Singapore and is a recipient of the prestigious SIA-NOL Scholarship.<\/p>\n

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2024 Speakers<\/h5>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”2024 – Speakers lists” _builder_version=”4.9.2″ background_enable_image=”off” background_position=”top_center” custom_margin=”0px||||false|false” custom_padding=”0px||||false|false” global_module=”72″ saved_tabs=”all” locked=”off” collapsed=”off”][et_pb_row column_structure=”1_4,1_4,1_4,1_4″ use_custom_gutter=”on” make_equal=”on” module_class=”members-grid mobile-2-columns” _builder_version=”4.9.2″ _module_preset=”default” width=”90%” locked=”off”][et_pb_column type=”1_4″ module_class=”members-grid” _builder_version=”4.9.2″ _module_preset=”default”][et_pb_team_member name=”Buji Babiera ” position=”Content Creator” image_url=”https:\/\/conferences.marketing-interactive.com\/digital-marketing-ph\/wp-content\/uploads\/sites\/51\/2024\/07\/Buji-Babiera-img.jpg” admin_label=”Buji Babiera – Content Creator” module_id=”sp_k_c_u” _builder_version=”4.9.2″ _dynamic_attributes=”link_option_url” _module_preset=”default” link_option_url=”@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9saW5rX3VybF9wb3N0Iiwic2V0dGluZ3MiOnsicG9zdF9pZCI6IjI2NDc2In19@” link_option_url_new_window=”on” locked=”off”][\/et_pb_team_member][\/et_pb_column][et_pb_column type=”1_4″ module_class=”members-grid” _builder_version=”4.6.6″ _module_preset=”default”][et_pb_team_member name=”Abi Marquez” position=”Food Content Creator” image_url=”https:\/\/conferences.marketing-interactive.com\/digital-marketing-ph\/wp-content\/uploads\/sites\/51\/2024\/07\/Abi-Marquez-img.jpg” admin_label=”Abi Marquez – Food Content Creator” module_id=”sp_k_c_u” _builder_version=”4.9.2″ _dynamic_attributes=”link_option_url” _module_preset=”default” link_option_url=”@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9saW5rX3VybF9wb3N0Iiwic2V0dGluZ3MiOnsicG9zdF9pZCI6IjI2NDg3In19@” link_option_url_new_window=”on” locked=”off”][\/et_pb_team_member][\/et_pb_column][et_pb_column type=”1_4″ module_class=”members-grid” _builder_version=”4.6.6″ _module_preset=”default”][et_pb_team_member name=”Divika Jethmal” position=”Head of Marketing, Asia” image_url=”https:\/\/conferences.marketing-interactive.com\/digital-marketing-ph\/wp-content\/uploads\/sites\/51\/2024\/08\/Divika-Jethmal-img.jpg” admin_label=”CARMA” module_id=”sp_k_c_u” _builder_version=”4.9.2″ _dynamic_attributes=”link_option_url” _module_preset=”default” link_option_url=”@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9saW5rX3VybF9wb3N0Iiwic2V0dGluZ3MiOnsicG9zdF9pZCI6IjI2OTA3In19@” link_option_url_new_window=”on” locked=”off”]CARMA<\/strong>[\/et_pb_team_member][\/et_pb_column][et_pb_column type=”1_4″ module_class=”members-grid” _builder_version=”4.6.6″ _module_preset=”default”][et_pb_team_member name=”Oscar Pobre” position=”CRM and Data Solutions Head” image_url=”https:\/\/conferences.marketing-interactive.com\/digital-marketing-ph\/wp-content\/uploads\/sites\/51\/2024\/08\/Oscar-Pobre-img.jpg” admin_label=”GCash – Oscar Pobre” module_id=”sp_k_c_u” _builder_version=”4.9.2″ _dynamic_attributes=”link_option_url” _module_preset=”default” link_option_url=”@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9saW5rX3VybF9wb3N0Iiwic2V0dGluZ3MiOnsicG9zdF9pZCI6IjI2ODI0In19@” link_option_url_new_window=”on” locked=”off”]<\/p>\n

GCash<\/strong><\/p>\n

[\/et_pb_team_member][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_4,1_4,1_4,1_4″ use_custom_gutter=”on” make_equal=”on” module_class=”members-grid mobile-2-columns” _builder_version=”4.9.2″ _module_preset=”default” width=”90%” locked=”off”][et_pb_column type=”1_4″ module_class=”members-grid” _builder_version=”4.9.2″ _module_preset=”default”][et_pb_team_member name=”Wil Sarmiento” position=”Sr. Director and Head of CLM for Consumer Business” image_url=”https:\/\/conferences.marketing-interactive.com\/digital-marketing-ph\/wp-content\/uploads\/sites\/51\/2024\/03\/Wil-Sarmiento.jpg” admin_label=”Globe Telecom” module_id=”sp_k_c_u” _builder_version=”4.9.2″ _dynamic_attributes=”link_option_url” _module_preset=”default” link_option_url=”@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9saW5rX3VybF9wb3N0Iiwic2V0dGluZ3MiOnsicG9zdF9pZCI6IjI1ODM3In19@” link_option_url_new_window=”on” locked=”off”]Globe Telecom<\/strong>[\/et_pb_team_member][\/et_pb_column][et_pb_column type=”1_4″ module_class=”members-grid” _builder_version=”4.6.6″ _module_preset=”default”][et_pb_team_member name=”Sheila Paul” position=”Chief Marketing Officer” image_url=”https:\/\/conferences.marketing-interactive.com\/digital-marketing-ph\/wp-content\/uploads\/sites\/51\/2024\/03\/Sheila-Paul-img.jpg” admin_label=”Home Credit Philippines” module_id=”sp_k_c_u” _builder_version=”4.9.2″ _dynamic_attributes=”link_option_url” _module_preset=”default” link_option_url=”@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9saW5rX3VybF9wb3N0Iiwic2V0dGluZ3MiOnsicG9zdF9pZCI6IjI1ODQ5In19@” link_option_url_new_window=”on” locked=”off”]Home Credit Philippines<\/strong>[\/et_pb_team_member][\/et_pb_column][et_pb_column type=”1_4″ module_class=”members-grid” _builder_version=”4.6.6″ _module_preset=”default”][et_pb_team_member name=”Aditya Varadarajan” position=”Director of INSEA Partnership for Microsoft Advertising” image_url=”https:\/\/conferences.marketing-interactive.com\/digital-marketing-ph\/wp-content\/uploads\/sites\/51\/2024\/08\/Aditya-Varadarajan-img.jpg” admin_label=”InMobi” module_id=”sp_k_c_u” _builder_version=”4.9.2″ _dynamic_attributes=”link_option_url” _module_preset=”default” link_option_url=”@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9saW5rX3VybF9wb3N0Iiwic2V0dGluZ3MiOnsicG9zdF9pZCI6IjI2Nzc1In19@” link_option_url_new_window=”on” locked=”off”]InMobi<\/strong>[\/et_pb_team_member][\/et_pb_column][et_pb_column type=”1_4″ module_class=”members-grid” _builder_version=”4.6.6″ _module_preset=”default”][et_pb_team_member name=”Suzy Lee” position=”Director of Data and Analytics” image_url=”https:\/\/conferences.marketing-interactive.com\/digital-marketing-ph\/wp-content\/uploads\/sites\/51\/2024\/04\/Suzy-Lee.jpg” admin_label=”JG Summit” module_id=”sp_k_c_u” _builder_version=”4.9.2″ _dynamic_attributes=”link_option_url” _module_preset=”default” link_option_url=”@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9saW5rX3VybF9wb3N0Iiwic2V0dGluZ3MiOnsicG9zdF9pZCI6IjI2MjU2In19@” link_option_url_new_window=”on” locked=”off”]JG Summit<\/strong>[\/et_pb_team_member][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_4,1_4,1_4,1_4″ use_custom_gutter=”on” make_equal=”on” module_class=”members-grid mobile-2-columns” _builder_version=”4.9.2″ _module_preset=”default” width=”90%” locked=”off”][et_pb_column type=”1_4″ module_class=”members-grid” _builder_version=”4.6.6″ _module_preset=”default”][et_pb_team_member name=”Oyie Pingol” position=”Head of Global Media” image_url=”https:\/\/conferences.marketing-interactive.com\/digital-marketing-ph\/wp-content\/uploads\/sites\/51\/2024\/07\/Oyie-Pingol.jpg” admin_label=”Jollibee Foods Corp” module_id=”sp_k_c_u” _builder_version=”4.9.2″ _dynamic_attributes=”link_option_url” _module_preset=”default” link_option_url=”@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9saW5rX3VybF9wb3N0Iiwic2V0dGluZ3MiOnsicG9zdF9pZCI6IjI2NTcwIn19@” link_option_url_new_window=”on” locked=”off”]Jollibee Foods Corp<\/strong>[\/et_pb_team_member][\/et_pb_column][et_pb_column type=”1_4″ module_class=”members-grid” _builder_version=”4.6.6″ _module_preset=”default”][et_pb_team_member name=”Isabel Falco” position=”Chief Digital & Marketing Officer” image_url=”https:\/\/conferences.marketing-interactive.com\/digital-marketing-ph\/wp-content\/uploads\/sites\/51\/2024\/02\/Isabel-Falco.jpg” admin_label=”L\u2019Oreal Philippines” module_id=”sp_k_c_u” _builder_version=”4.9.2″ _dynamic_attributes=”link_option_url” _module_preset=”default” link_option_url=”@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9saW5rX3VybF9wb3N0Iiwic2V0dGluZ3MiOnsicG9zdF9pZCI6IjU5In19@” link_option_url_new_window=”on” locked=”off”]<\/p>\n

L’Or\u00e9al Philippines<\/strong><\/p>\n

[\/et_pb_team_member][\/et_pb_column][et_pb_column type=”1_4″ _builder_version=”4.9.2″ _module_preset=”default”][et_pb_team_member name=”Jonas de los Reyes” position=”First Vice President, Head of Digital Marketing and Omnichannel” image_url=”https:\/\/conferences.marketing-interactive.com\/digital-marketing-ph\/wp-content\/uploads\/sites\/51\/2024\/03\/Jonas-reyes-img.jpg” admin_label=”Metrobank” module_id=”sp_k_c_u” _builder_version=”4.9.2″ _dynamic_attributes=”link_option_url” _module_preset=”default” link_option_url=”@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9saW5rX3VybF9wb3N0Iiwic2V0dGluZ3MiOnsicG9zdF9pZCI6IjI1ODcyIn19@” link_option_url_new_window=”on” locked=”off”]<\/p>\n

Metrobank<\/strong><\/p>\n

[\/et_pb_team_member][\/et_pb_column][et_pb_column type=”1_4″ module_class=”members-grid” _builder_version=”4.9.2″ _module_preset=”default”][et_pb_team_member name=”Emmanuel Cruz” position=”E-Commerce Lead” image_url=”https:\/\/conferences.marketing-interactive.com\/digital-marketing-ph\/wp-content\/uploads\/sites\/51\/2024\/03\/Emmanuel-Cruz-img.jpg” admin_label=”Mondel\u0113z International Philippines” module_id=”sp_k_c_u” _builder_version=”4.9.2″ _dynamic_attributes=”link_option_url” _module_preset=”default” link_option_url=”@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9saW5rX3VybF9wb3N0Iiwic2V0dGluZ3MiOnsicG9zdF9pZCI6IjI1ODYwIn19@” link_option_url_new_window=”on” locked=”off”]Mondel\u0113z International Philippines<\/strong>[\/et_pb_team_member][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_4,1_4,1_4,1_4″ use_custom_gutter=”on” make_equal=”on” module_class=”members-grid mobile-2-columns” _builder_version=”4.9.2″ _module_preset=”default” width=”90%” locked=”off”][et_pb_column type=”1_4″ _builder_version=”4.9.2″ _module_preset=”default”][et_pb_team_member name=”Adriann B. Eusebio” position=”Head of Total Foods Philippines and Head of Marketing & Strategy, SEA, Japan & Korea” image_url=”https:\/\/conferences.marketing-interactive.com\/digital-marketing-ph\/wp-content\/uploads\/sites\/51\/2024\/07\/Adriann-B.-Eusebio-img.jpg” admin_label=”PepsiCo” module_id=”sp_k_c_u” _builder_version=”4.9.2″ _dynamic_attributes=”link_option_url” _module_preset=”default” link_option_url=”@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9saW5rX3VybF9wb3N0Iiwic2V0dGluZ3MiOnsicG9zdF9pZCI6IjI2NjA5In19@” link_option_url_new_window=”on” locked=”off”]<\/p>\n

PepsiCo<\/strong><\/p>\n

[\/et_pb_team_member][\/et_pb_column][et_pb_column type=”1_4″ module_class=”members-grid” _builder_version=”4.6.6″ _module_preset=”default”][et_pb_team_member name=”Sebastian Tuason Cruz” position=”Country Head of Digital & Ecommerce and APAC Digital Marketing Director” image_url=”https:\/\/conferences.marketing-interactive.com\/digital-marketing-ph\/wp-content\/uploads\/sites\/51\/2024\/07\/Sebastian-Cruz-img.jpeg” admin_label=”Shiseido” module_id=”sp_k_c_u” _builder_version=”4.9.2″ _dynamic_attributes=”link_option_url” _module_preset=”default” link_option_url=”@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9saW5rX3VybF9wb3N0Iiwic2V0dGluZ3MiOnsicG9zdF9pZCI6IjI2NTUwIn19@” link_option_url_new_window=”on” locked=”off”]Shiseido<\/strong>[\/et_pb_team_member][\/et_pb_column][et_pb_column type=”1_4″ module_class=”members-grid” _builder_version=”4.6.6″ _module_preset=”default”][et_pb_team_member name=”Kellda Centeno” position=”Group Director \u2013 Digital, Loyalty & Delivery” image_url=”https:\/\/conferences.marketing-interactive.com\/digital-marketing-ph\/wp-content\/uploads\/sites\/51\/2024\/03\/Kellda-Centeno.jpg” admin_label=”Shakey\u2019s Pizza” module_id=”sp_k_c_u” _builder_version=”4.9.2″ _dynamic_attributes=”link_option_url” _module_preset=”default” link_option_url=”@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9saW5rX3VybF9wb3N0Iiwic2V0dGluZ3MiOnsicG9zdF9pZCI6IjI2MTg4In19@” link_option_url_new_window=”on” locked=”off”]Shakey\u2019s Pizza<\/strong>[\/et_pb_team_member][\/et_pb_column][et_pb_column type=”1_4″ module_class=”members-grid” _builder_version=”4.9.2″ _module_preset=”default”][et_pb_team_member name=”Wence Wenceslao” position=”Digital Hub Lead \u2013 Beauty & Wellbeing Southeast Asia” image_url=”https:\/\/conferences.marketing-interactive.com\/digital-marketing-ph\/wp-content\/uploads\/sites\/51\/2024\/07\/Wence-Wenceslao-img.jpeg” admin_label=”Unilever” module_id=”sp_k_c_u” _builder_version=”4.9.2″ _dynamic_attributes=”link_option_url” _module_preset=”default” link_option_url=”@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9saW5rX3VybF9wb3N0Iiwic2V0dGluZ3MiOnsicG9zdF9pZCI6IjI2NjkxIn19@” link_option_url_new_window=”on” locked=”off”]Unilever<\/strong>[\/et_pb_team_member][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_4,1_4,1_4,1_4″ use_custom_gutter=”on” make_equal=”on” module_class=”members-grid mobile-2-columns” _builder_version=”4.9.2″ _module_preset=”default” width=”90%” locked=”off”][et_pb_column type=”1_4″ module_class=”members-grid” _builder_version=”4.6.6″ _module_preset=”default”][et_pb_team_member name=”Jared Ernest De Guzman” position=”Customer Director” image_url=”https:\/\/conferences.marketing-interactive.com\/digital-marketing-ph\/wp-content\/uploads\/sites\/51\/2024\/03\/Jared-Ernest-De-Guzman.jpg” admin_label=”Watsons” module_id=”sp_k_c_u” _builder_version=”4.9.2″ _dynamic_attributes=”link_option_url” _module_preset=”default” link_option_url=”@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9saW5rX3VybF9wb3N0Iiwic2V0dGluZ3MiOnsicG9zdF9pZCI6IjI2MTMzIn19@” link_option_url_new_window=”on” locked=”off”]Watsons<\/strong>[\/et_pb_team_member][\/et_pb_column][et_pb_column type=”1_4″ module_class=”members-grid” _builder_version=”4.6.6″ _module_preset=”default”][et_pb_team_member name=”Albert Raymond C. Cuadrante” position=”Senior Vice President and Chief Marketing and Customer Experience Officer” image_url=”https:\/\/conferences.marketing-interactive.com\/digital-marketing-ph\/wp-content\/uploads\/sites\/51\/2024\/03\/Albert-Raymond-C.-Cuadrante.jpeg” admin_label=”Union Bank of the Philippines” module_id=”sp_k_c_u” _builder_version=”4.9.2″ _dynamic_attributes=”link_option_url” _module_preset=”default” link_option_url=”@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9saW5rX3VybF9wb3N0Iiwic2V0dGluZ3MiOnsicG9zdF9pZCI6IjI2MTA0In19@” link_option_url_new_window=”on” locked=”off”]<\/p>\n

Union Bank of the Philippines<\/strong><\/p>\n

[\/et_pb_team_member][\/et_pb_column][et_pb_column type=”1_4″ _builder_version=”4.9.2″ _module_preset=”default”][et_pb_team_member name=”Joseph Albette R. Buddahim” position=”Former CMO” image_url=”https:\/\/conferences.marketing-interactive.com\/digital-marketing-ph\/wp-content\/uploads\/sites\/51\/2024\/03\/Joseph-Albette-R.-Buddahim.jpg” admin_label=”Joseph Albette R. Buddahim” module_id=”sp_k_c_u” _builder_version=”4.9.2″ _dynamic_attributes=”link_option_url” _module_preset=”default” link_option_url=”@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9saW5rX3VybF9wb3N0Iiwic2V0dGluZ3MiOnsicG9zdF9pZCI6IjI1OTYyIn19@” link_option_url_new_window=”on” locked=”off”][\/et_pb_team_member][\/et_pb_column][et_pb_column type=”1_4″ module_class=”members-grid” _builder_version=”4.9.2″ _module_preset=”default”][et_pb_team_member name=”Rezwana Manjur” position=”Editor-in-Chief” image_url=”https:\/\/conferences.marketing-interactive.com\/digital-marketing-ph\/wp-content\/uploads\/sites\/51\/2024\/03\/Rezwana-Manjur.jpg” admin_label=”MARKETING-INTERACTIVE Rezwana Manjur” module_id=”sp_k_c_u” _builder_version=”4.9.2″ _dynamic_attributes=”link_option_url” _module_preset=”default” link_option_url=”@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9saW5rX3VybF9wb3N0Iiwic2V0dGluZ3MiOnsicG9zdF9pZCI6IjI1ODk2In19@” link_option_url_new_window=”on” locked=”off”]<\/p>\n

MARKETING-INTERACTIVE<\/strong><\/p>\n

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MARKETING-INTERACTIVE<\/strong><\/p>\n

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2024 Speaker’s ProfileShivanu Shukla Principal Advisor, CX Practice TwimbitWith nearly two decades of industry experience, Shivanu Shukla is a leading analyst and consultant in the ICT sector, specialising in Contact Center and Business Process Outsourcing (BPO), customer engagement technologies, customer journey benchmarking, and unified communications and collaboration tools. As the principal advisor at Twimbit, he […]<\/p>\n","protected":false},"author":40,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"categories":[3],"tags":[],"class_list":["post-27039","post","type-post","status-publish","format-standard","hentry","category-2024-speakers"],"yoast_head":"\n2024 Speakers - Shivanu Shukla<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/conferences.marketing-interactive.com\/digital-marketing-ph\/shivanu-shukla\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"2024 Speakers - Shivanu Shukla\" \/>\n<meta property=\"og:description\" content=\"2024 Speaker's ProfileShivanu Shukla Principal Advisor, CX Practice TwimbitWith nearly two decades of industry experience, Shivanu Shukla is a leading analyst and consultant in the ICT sector, specialising in Contact Center and Business Process Outsourcing (BPO), customer engagement technologies, customer journey benchmarking, and unified communications and collaboration tools. 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