Punnic Jotinujit

Director, Customer Innovation, Loyalty and Insight

Lotus’s

Punnic Jotinujit, a pioneer in next-gen retail, has spent over two decades at the intersection of omnichannel retail and consumer banking. From architecting CRM analytic platforms and designing sophisticated loyalty programs to launching groundbreaking Metaverse and AR integrations, he is a specialist in “phygital” transformation. He excels at bridging the gap between physical retail and digital ecosystems by converging big data, martech, and fintech. Beyond the boardroom, he is a dedicated guest lecturer and keynote speaker helping shape the future of retail and martech.