Malaysia’s e-commerce market is on a trajectory of growth with a projection to reach US$9.28bn in 2025. Driven by rapid digitalisation, public-private initiatives and changing consumer behaviours, the nation has witnessed an increased adoption of mobile wallets, with transaction volumes skyrocketing in recent years. The trend towards digital-first purchasing habits highlights the need for brands to cater for a tech-savvy, value-driven consumer base that expects seamless, personalized experiences.
Good news is brands have a plethora of marketing technologies to help them efficiently create bespoke content, personalized customer engagement strategies, and derive actionable insights. But, which one should the marketers choose to harness these trends and the ones that can adapt to their strategies and infrastructure to thrive in this competitive environment?
Enter “ Grow with Braze – Kuala Lumpur “ – the event for marketers with a tailored agenda on how to capitalize on these trends and position their brands at the forefront of customer engagement. Tailored to Malaysia’s unique market, this program offers insights into the latest strategies, tools, and best practices for 2025.
What to expect:
- Hear from Marketing and CX leaders on actionable advice that you can implement right away in your marketing strategy
- Witness how the Braze platform can enhance your customer engagement efforts, no matter which stage of growth you are at
- Connect with driven and innovative individuals to learn from their journeys. Plus, fuel up with a scrumptious lunch and take home some exclusive Braze swag to remember the experience
SPEAKERS
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Nicole Chin
Head of Marketing Technology
Mindvalley
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Roy Siew
Head, Group Online Retail
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Siew Hoon Ng
Lead Solutions Consultant
Braze

Marissa Lim
Manager, Customer Success
Braze

Zainal Abidin
Enterprise Account Executive, APAC
Braze
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REZWANA MANJUR
EDITOR-IN-CHIEF
MARKETING-INTERACTIVE
AGENDA
27 February 2025
10:00am – 1:30pm (GMT+8)
Venue: Parkroyal Collection Kuala Lumpur (COLLECTION Ballroom, Level 2)
Day(s)
:
Hour(s)
:
Minute(s)
:
Second(s)
10:00
Registration
10:25
WELCOME REMARKS
Speaker:
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REZWANA MANJUR
EDITOR-IN-CHIEF
MARKETING-INTERACTIVE
10:30
OPENING ADDRESS
Speaker:
10:40
FIRESIDE CHAT:
BUILDING LASTING CUSTOMER LOYALTY WITH UNIFIED AND PERSONALISED ENGAGEMENT
Speakers:

Nicole Chin
Head of Marketing Technology
Mindvalley

Marissa Lim
Manager, Customer Success
Braze
11:00
NETWORKING BREAK
11:15
SEE BRAZE IN ACTION
Speaker:
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Siew Hoon Ng
Lead Solutions Consultant
Braze
11:30
PANEL DISCUSSION:
TRANSFORMING CUSTOMER ENGAGEMENT THROUGH CREATIVITY AND AI
In an ever-evolving digital landscape, brands are reimagining how they connect with customers. This panel will explore how brands leverage AI to drive personalized storytelling, scale content creation, and deliver dynamic customer experiences. Learn how to balance automation with human ingenuity while navigating the ethical considerations of AI in marketing. Gain actionable insights to foster deeper connections with your audience and stay ahead in the era of hyper-personalisation.
Speakers:
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Roy Siew
Head, Group Online Retail
Moderator:

Zainal Abidin
Enterprise Account Executive, APAC
Braze
12:00
LUCKY DRAW
12:10
BUFFET LUNCH & NETWORKING
13:30
END OF EVENT
Contact us
Joey Teh
Regional Event Producer
MARKETING-INTERACTIVE
joeyt@marketing-interactive.com
Tel: +65 9199 3130