Widi Nugroho

Group Head – Business Operational Support

Aerofood ACS

Widi Nugroho is a customer experience and business leader enthusiast with a background spanning customer experience, supply chain, and operations, and a strong passion for creating seamless, customer centric experiences across every touchpoint. With extensive experience in managing business operations and end-to-end supply chain processes, he brings a practical perspective on how people, processes, technology, and data come together to shape the customer journey.

His approach to CX combines customer insights with operational excellence, focusing on identifying friction points, connecting touchpoints, and transforming customer journeys into experiences that are both meaningful for customers and impactful for business. He is particularly passionate about omnichannel customer experience and how organisations can deliver consistent, effortless experiences across channels.