Jeremy Yeo Government Chief Experience Officer
Public Service Division, Prime Minister’s Office
Jeremy Yeo is the Government Chief Experience Officer (GCXO) of ServiceSG, Public Service Division. As GCXO, he oversees the operations of the ServiceSG omni-channel delivery platform, comprising a network of integrated public service centres, a central contact centre and LifeSG as its digital platform. He also charts the strategic directions to transform and innovate new modes of delivering services that will be citizen-centric, seamless and relevant while achieving operational efficiencies
Jeremy has over 20 years of experience spanning across operations, asset management, customer experience strategy and service implementation. He has deep experience in customer journey design and analysis of consumer insights; having led the user experience and operational teams in the conceptualisation, development and operations of Changi Airport Group’s Jewel Project. Likewise for Shangri-La group in China, where he enhanced its customer experience capabilities for Beijing’s Winter Olympics 2022 project, as well as China World Trade Center’s digital and marketing initiatives.
Jeremy is passionate about driving change and transformation work. He has led the corporatisation of public sector organisations, transitioning these organisations into commercial-focused entities with stronger performance-driven mindset. He joined PSA during its early formative years as a commercial entity; similarly, during the corporatisation of Changi Airport Group, Jeremy was instrumental in driving a focused culture of linking operational and commercial performance whilst enhancing its reputation of service excellence.