Richa GoswamiGlobal Head of Customer & International, Wealth & Personal Banking
HSBC
Richa Goswami is currently leading the Group Customer and International team, looking after 39 million customers in 34 markets, creating consumer-centric, digital and data led, innovative solutions to deliver world-class customer propositions and experiences. She’s the business lead for the Global Customer, International and Account Value Streams. Her teams span across the world from Hong Kong to New York, responsible for Customer and Digital Growth, Advocacy, Sustainability and Inclusion, Global Premier, Retail Business Banking, Employee Banking Solutions, Overseas Chinese, Overseas Indian Propositions, Innovation and Partnerships, and International. Being a purpose-driven leader, she also is proud to be the executive sponsor for the Global Ally Programme with Pride ERG.
Her proven business, brand and team building skills acquired at the world’s leading financial and consumer healthcare brands, and as a start-up founder. She is voted the top 6 marketers in the world by the WFA, recognised in the Top 25 CMOs and Innovators in ASP, is a digital advisory Board member at Fortune 100, Cannes Winner, International Keynote speaker, Judge at leading Industry awards and a TEDx speaker. She has a wealth of experience in evolving traditional business practices into digital models and orchestrating organisational change. The strong leadership, problem solving, change management, and execution expertise in local, regional and global roles forms the foundation of the dynamic management career she has built spanning over 30 countries across the Americas, Europe, Asia, Africa and Middle East.