About This Event

The challenge of delivering exceptional experience continues to grow year after year as customers demand more value for their spending. As we reflect on the landscape of consumerism in 2019, a few trends come to mind heading into this new decade: the increasing importance of convenience via digital platforms; the call for more proactive personalised services; providing consistency across all channels of interactions; and a more circumspect consumer base that holds back on brand engagement.

This year, the agenda for Experience 360 aims to take an in-depth look into the broad spectrum of customer experience initiatives with a focus on the following themes:

Exclusively designed for customer experience teams, senior management and marketing leaders, Marketing Interactive’s Experience 360 returns for an intensive two-day, two-track journey to dig up practical tips, tricks and strategies to innovate the realm of customer experience.

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