Welcome to

Customer Experience

Delivering experiences, surpassing expectations

When

26 July 2019

Where

Four Seasons Hotel, Singapore

Social

#CXConference

Days to the Event

Day(s)

:

Hour(s)

:

Minute(s)

:

Second(s)

13

INSIGHTFUL SESSIONS

19

EXPERT SPEAKERS

120+

DELEGATES

About the conference

Now in its seventh year, MARKETING’s Customer Experience conference is designed for customer experience and customer service professionals, senior management, and marketing and communications leaders, from across Southeast Asia, to come together to discuss challenges and share insights on future customer experience trends, technologies and successful strategies.

This year’s edition of Customer Experience comes on the heels of very public and heated conversations about innovation, disruption (now an everyday affair!), and the ever-increasing importance of data security.

Alongside invaluable networking opportunities, the 2019 conference will be more interactive and engaging than ever before with a bespoke workshop, focused breakouts, and in-depth case studies.

Join us as we discover the experience innovations of tomorrow, break down business silos, and, amongst many other topics, prioritise data security for the most important person in the room – the customer.

Benefits of Attending

By attending Customer Experience, you get to:

  • Gain valuable insights into best practices, retail, eCommerce, emerging technologies and more
  • Be inspired and stay ahead of the curve with emerging trends and tried and tested solutions
  • Get new perspectives through insightful presentations and thought-provoking panels
  • Network and have the opportunity to collaborate with industry leaders

Speakers

If you would like to enquire about speaking opportunities or suggest topics for 2019,
please contact Luke Wee on lukew
@marketing-interactive.com or +65 6423 0329.

Smita Kumar

Smita Kumar

SEO and Content Lead, Asia

3M

Nisha Agrawal

Nisha Agrawal

Founder, Strategist

AGL.SG

Zelia Leong

Zelia Leong

Co-founder

Anywhr

Harish Kundargi

Harish Kundargi

ASEAN Marketing and Digital IT Head

The Coca-Cola Company

Nikolaus Ong

Nikolaus Ong

Chief Digital Officer

COMO Group

Raju Nair

Raju Nair

Managing Director - Regional Head Customer Journey Experience

DBS Bank

Linda Hassan

Linda Hassan

Senior Vice President of Marketing, Malaysia and Singapore

Domino's Pizza

Anindya Dasgupta

Anindya Dasgupta

Global Head of Consumer Business, Chief Marketing and Sales Officer

Fonterra

Francis Goh

Francis Goh

CEO and Founder

Hehsed Consulting

Viswanath Ramaswamy

Viswanath Ramaswamy

Senior Director, Oral & Wound Care Asia Pacific

Johnson & Johnson

Derek Goh

Derek Goh

Insights Director

Kadence International

Yi Lyn Tan

Yi Lyn Tan

Head of Retail

Love, Bonito

Avis Easteal

Avis Easteal

Regional Head Of Consumer

Luxasia

Sonali Verma

Sonali Verma

Head, Customer Experience and Innovation, Regional Bancassurance

Manulife Asia

James Hansford

James Hansford

Head of eCommerce and Call Centre, Singapore

Nespresso

Kit Pui Lee

Kit Pui Lee

Vice President, Brand Marketing & Communications

Pan Pacific Hotels Group

Caroline Gazeley

Caroline Gazeley

Senior Manager, Customer Journey

Singapore Airlines

Richard Mayne

Richard Mayne

Country Head, Singapore

Spotlight

Damien Posterino

Damien Posterino

Head of Sales and Marketing

Virgin Active Fitness Clubs Southeast Asia

Sponsors & Partners

For sponsorship opportunities, please contact:

Chua Soon Tzer Regional Commercial Director, SEA
Tel: +65 6423 0329   Email: soontzerc@marketing-interactive.com

Event Venue

Four Seasons Hotel Singapore

190 Orchard Blvd, Singapore 248646