Madhav Malhotra

Senior Vice President & Head of Customer Services
Jio, India

Madhav is Customer Experience and Business transformation leader with experience in P & L management. He has thrived in highly competitive organisations like Jio, Bharti Airtel, Vodafone and Idea.

He’s a deeply passionate leader, rated in the Top 50 Customer Experience Professionasl in Asia, spearheading various business transformation as well as customer experience initiatives at Reliance Jio

As a thought leader who has built businesses from scratch and turned around operations, he has built innovative integrated innovative platforms by effectively blending strategy and execution.

He is a leader with entrepreneurial spirit who has created business value through strong desire and drive by translating customer insights to invaluable customer propositions.