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Speaker Profile

Sonali Verma

Head, Customer Experience and Innovation, Regional Bancassurance

Manulife Asia

Sonali is the head of Customer Experience Experience and Innovation, Regional Bancassurance at Manulife Asia. She has a demonstrated history of leading teams to success in the financial services industry. Strongly skilled in customer experience, banking, insurance and credit cards Customer Relationship Management (CRM), through innovation and analytics.

Prior to her role in Manulife, she served as Head of Customer Experience at Citibank Singapore.

 

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