A full day of action-packed content

Conference Agenda

9:00am - 4:30pm 23 November, 2021

Opening address

9:00 am to 9:05 am

Omnichannel is the rule not the exception

Consumers, whether B2B or B2C are actively informing themselves both online and offline and use multiple channels over the course of their decision-making journey.  The choice of channel boils down to efficiency, timing, and practicality and the key is seamless interaction and engagement throughout. 

Multichannel mistakes that hamper your omnichannel efforts

The pandemic has cemented digitalisation but where organisations see their investment not realising are mistakes stemming from a multichannel mindset rather than an omnichannel one with a focus on tech and channels rather than the drivers of customer value and experience.  

Guide to the omnichannel galaxy

For the past 2 years, businesses and customers quickly adapted to changes in light of global challenges, with adoption of e-commerce equivalent to 10 years in the space of 3 months.  Today’s customers expect more than they did pre-pandemic, and the dust is yet to settle on what omnichannel commerce...

Networking Break

10:55 am to 11:10 AM

Beautiful minds - wonders of customers insights and data

A close-look at tools, platforms and strategies that collect, assess and process insights and data to read how your customers makes decisions throughout your marketing plan.  

Customer dearest - acing your personalisation and relevance game

Mixed into your omnichannel strategy must be one system that works your content and engagement pieces into something that your customers pay attention to, want more of, and ultimately trust you enough to convert.  In short, how do you turn your data and insights to something that speaks in human language to your customers. 

The marketer's plight - do we really need another platform/channel?

A piling technology stack will eventually exhaust economy of scale no matter how well-intentioned adopting new platforms for job-streamlining could be, choosing the right solutions to automate marketing requires much forethought in integrability. 


12:50 pm to 2:00 pm

Can you hear me in the back? [A Case Study]

Omnichannel is not just for B2C businesses but is very much relevant to B2B as well.  Having committed to your tech stack, you need to ensure internally and externally things are going to work as seamlessly as you’d like it. Hear Shell’s story on how they overcome various challenges and brought...

Like a wonderful first date, every time!

After pulling in customers with your data and platforms in place, getting them to buy, to return in the future, and to advocate is next.  Deep dive into ways to fine-tune your omnichannel strategy by looking CRM and CX, especially your aftersales plan. 

Networking Break

3:05 pm to 3:20 pm

If they like it they will put a ring on it

Developing and nurturing a relationship with your customers, ensuring the seamless experience they expect with every encounter and satisfying them to the extent they incorporate your brand or organisation into their lifestyle would be the cherry on top. 

An extraordinary omnichannel journey

Now is the time to put everything together and look at the most important omnichannel decisions to get right so as to position your company heads and shoulders above your competition.

End of Omnichannel Marketing Asia

4:30 pm