Frequently Asked Questions (FAQ)

When and where is this event held?

The event will take place on 19 September 2019 at Hotel ICON Hong Kong.

What is included in the registration fee?

A conference pass to gain full access to the keynote, all case studies and unrivalled networking. The fee also includes a buffet lunch, morning and afternoon refreshments and stationery.

What payment modes are there?

Following forms of payment are accepted:

Credit cards (Visa, MasterCard and American Express)

Your registration is confirmed and completed only after payment.

How much does it cost to attend?

You may check out the rates here or contact us to discuss exclusive group promotions and early-bird pricing.


What if I am not a customer experience specialist?

We warmly welcome all marketing professionals with an interest in customer experience(CX). CUSTOMER EXPERIENCE is designed for professionals of all levels of seniority to learn about current challenges and emerging trends in CX.

What do I have to bring along for the conference?

Bring yourself, a positive and open attitude towards learning, a shawl/ business jacket and your business cards for registration. As an attendee, you are not required to prepare a presentation. All stationery will be provided, as well as morning and afternoon refreshments, and a buffet lunch.


Can we choose our seats at the conference?

Yes, seats are available on a first-come, first-served basis.