About the conference
Now in its seventh year, MARKETING’s Customer Experience conference is designed for customer experience and customer service professionals, senior management, and marketing and communications leaders, from across Southeast Asia, to come together to discuss challenges and share insights on future customer experience trends, technologies and successful strategies.
This year’s edition of Customer Experience comes on the heels of very public and heated conversations about innovation, disruption (now an everyday affair!), and the ever-increasing importance of data security.
Alongside invaluable networking opportunities, the 2019 conference will be more interactive and engaging than ever before with a bespoke workshop, focused breakouts, and in-depth case studies.
Join us as we discover the experience innovations of tomorrow, break down business silos, and, amongst many other topics, prioritise data security for the most important person in the room – the customer.
Benefits of Attending
By attending Customer Experience, you get to:
- Gain valuable insights into best practices, retail, eCommerce, emerging technologies and more
- Be inspired and stay ahead of the curve with emerging trends and tried and tested solutions
- Get new perspectives through insightful presentations and thought-provoking panels
- Network and have the opportunity to collaborate with industry leaders
Customer Experience Leader, Asia
Head of Customer Experience
ASEAN Marketing and Digital IT Head
The Coca-Cola Company
Chief Digital Officer
Managing Director - Regional Head Customer Journey Experience
Senior Vice President of Marketing, Malaysia and Singapore
Global Head of Consumer Business, Chief Marketing and Sales Officer
CEO and Founder
Senior Director, Oral & Wound Care Asia Pacific
Johnson & Johnson
Yi Lyn Tan
Head of Retail
Regional Head Of Consumer
Head, Customer Experience and Innovation, Regional Bancassurance
Head of eCommerce and Call Centre, Singapore
Kit Pui Lee
Vice President, Brand Marketing & Communications
Pan Pacific Hotels Group
Senior Manager, Customer Journey
Country Head, Singapore
Head of Sales and Marketing
Virgin Active Fitness Clubs Southeast Asia
190 Orchard Blvd, Singapore 248646
Four Seasons Hotel Singapore
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