Mayank Dutt

Mayank Dutt

Head of Customer Propositions and Lifecycle Management

HSBC

With over 24 years of experience spanning banking, payments, and financial services, Mayank Dutt is a seasoned marketing leader with deep expertise in customer propositions, digital transformation, and growth strategy.

He currently serves as head of customer propositions and lifecycle management at HSBC, where he leads the development of customer value propositions and lifecycle strategies across the wealth continuum. Working closely with cross-functional teams, he drives customer engagement, portfolio growth, and digital initiatives that enhance the banking experience for clients across diverse markets.

Prior to HSBC, Dutt spent more than 16 years at Citibank in senior leadership roles across product, portfolio, and marketing, delivering transformative customer acquisition strategies and digital innovations across multiple markets. He also served as chief marketing officer for Mastercard Southeast Asia, where he led marketing strategies that strengthened brand leadership and accelerated business growth across the region.

Combining strategic thinking with a customer-first mindset, Dutt is passionate about building meaningful customer experiences that drive sustainable business growth in an increasingly digital world.