Welcome to

Customer Experience

NAVIGATING THE CUSTOMER JOURNEY

When

19 sept 2019

Where

Hotel ICON, hong kong

Social

#CXConference

DAYS TO THE EVENT

Day(s)

:

Hour(s)

:

Minute(s)

:

Second(s)

10

INSIGHTFUL SESSIONS

15

EXPERT SPEAKERS

200+

DELEGATES

About the conference

Navigating the customer journey over time is critical for companies. In order to shape a positive customer experience, companies often need the help from different sources – from internal business functions to external partners. How can we develop a better understanding of the customer experience through the increasingly complex behaviour of customers? How can we carry out effective CX management to increase revenue?

Get ready to be inspired alongside 200 senior marketers at Customer Experience 2019! This intensive one-day insightful event will bring you brainstorming ideas, practical knowledge and the latest insights from industry experts on how to catch up with the latest CX trends.

We look forward to welcoming you to Customer Experience 2019!

Benefits of Attending

By attending Customer Experience, you get to:

  • Gain valuable insights into best practices, retail, eCommerce, emerging technologies and more
  • Be inspired and stay ahead of the curve with emerging trends and tried and tested solutions
  • Get new perspectives through insightful presentations and thought-provoking panels
  • Network and have the opportunity to collaborate with industry leaders

Speakers

 

If you would like to enquire about speaking opportunities or to suggest topics for 2019,
please contact Selina Kwok at +852 2695 6606 or selinak@marketing-interactive.com.

Luke Cream

Luke Cream

Customer Experience Leader, Asia

3M

 

Zelia Leong

Zelia Leong

Co-founder

Anywhr

Codin Caragea

Codin Caragea

Head of Customer Experience

Bank Muscat

 

Harish Kundargi

Harish Kundargi

ASEAN Marketing and Digital IT Head

The Coca-Cola Company

Nikolaus Ong

Nikolaus Ong

Chief Digital Officer

COMO Group

SPonsors & Partners

For sponsorship opportunities, please contact:

Karen Yung at kareny@marketing-interactive.com or call +852 2695 6618 / +852 9777 7551

Event Venue

Hotel ICON Hong Kong

17 Science Museum Rd, Tsim Sha Tsui, Hong Kong